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Delivery Policy
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Same day delivery within metro manila, Cavite, Rizal, Bulacan & some area of Laguna. Cut off time (10 am, Philippines time).
The following cities are included in Metro Manila:

Caloocan Mandaluyong Navotas Pateros Valenzuela
LasPinas Marikina Paranaque Quezon  
Makati Manila Pasay San  
Malabon Muntinlupa Pasig Taguig  

Note: Cities that are not part of Metro Manila, Cavite, Rizal, Bulaca are considered provincial destinations.

Provincial Area:

Orders for Provincial cities will be shipped next day and it would take additional 24 hours to arrive. Shipping address far from the city proper may take additional time.

MYASIAGIFTS.COM offers door-to-door delivery to most parts of the Philippines. If we cannot deliver to the destination you indicated, our Call Center will immediately inform you that we will not be able to process your order. You will not be charged for unprocessed transactions.

However, there are instances when items ordered and processed may not be successfully delivered to your intended recipient. In such cases, myasiagifts.com is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. Here are the reasons why we may not be able to fulfill delivery of your orders.

Incorrect Recipient Address

Whenever you place an order with MYASIAGIFTS.COM, you certify that the delivery details provided are correct and/or accurate. If we determine that the delivery address is invalid, then we will do the following:
MYASIAGIFTS.COM Call Center will contact you and inform you that the delivery address originally provided is incorrect and request you to verify the address and/or provide VALID delivery address and us with a NEW.

When Recipient is not home

Kindly note that all orders for delivery to hospitals, schools, funeral homes, or apartments should indicate the recipient's surname, complete address with room number or department.
If the recipient is not available during delivery, the delivery person shall have the order received by a person of suitable age and discretion, claiming affinity to the recipient.
Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

"Refused To Accept" by Recipient.

Whenever you place an order with MYASIAGIFTS.COM, you certify that the recipient in good faith will receive the item ordered.

If a recipient refuses to accept the item, MYASIAGIFTS.COM Call Center will contact you to inform you on the status of your order and secure your instruction/decision regarding the order.

Substitution

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. Flowers Philippines

In this event, we will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort would be made to provide an arrangement of equal or greater value.

DELIVERY TIME:

Our regular delivery hours are from 10 AM to 5 PM; Requests for specific delivery times are accommodated on a best efforts basis only.

If you have any question regarding the delivery policy, kindly e-mail us at info@myasiagifts.com

Enjoy your shopping in our site. Thanks!




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